Returns

You may return your online order within 14 days of your delivery date. Please email hello@poisonspike.com to alert us of the item you are returning and your reason for doing so. Please specify whether you would like an exchange or refund. When we are aware of your return we will provide you with an address to send the unwanted item.
We recommend using a traceable shipping method to return your order as we do not accept responsibility for returns that are lost or damaged in transit. Please note that we do not cover return shipping costs.
All items must be returned clean, with no makeup, deodorant or perfume stains, unworn and unwashed, with their tags attached.
Returns will be processed within 10 working days of arriving back to our workroom. Refunds will be processed back via your original payment method.

To ensure the quality of our products, we inspect and assess every piece carefully prior to dispatch. However, if you have received an item that is incorrect, or that you believe to be faulty, please notify priscilla@poisonspike.com within 5 days of receiving your order.
If you believe that a fault has occurred with a Poison Spike item within 6 months of purchase, please send us an email with photos & a brief explanation of the issue so that we can work to find a resolution for you. We reserve the right to repair, or replace an item we deem to be faulty as a first resort. Please note that items that are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered as faulty. All faulty items will be assessed upon return, so must be sent back clean.